We are excited to introduce AirVote®, a revolutionary technology for the wastewater handling industry and many related service businesses. The industry-disrupting innovation will be featured at the February WWETT show. This digital invention, usage of which has already been rapidly spreading throughout the US service market, provides a spectacular array of critical, logistical, and communications resources for operators at a much lower cost than current alternatives.
Recently, we spoke with Dmitri Poukhovski, AirVote CEO, and Angelique Denneman, VP of Customer Success. They shared a lot of important information for portable restroom service providers, restaurant operators, dumpster rental services, and related businesses about AirVote’s mission to help businesses obtain high-value actionable intelligence to improve their rental products and service offerings.
What is AirVote?
AirVote is a QR code-based asset tracking and end-user communications system. It delivers real-time customer reviews, a public posting process, physical asset tracking, service mapping, field reporting, and other digital assets for portable restroom rental companies, restaurants, dumpster rental businesses, and other types of service providers.
In a portable restroom rental operation, for example, the AirVote QR code is posted on the inside or outside of the unit door, or in another high-visibility location.
- The restroom user can scan the code for access to communication options and send a message to the company about issues regarding the condition of the unit.
- Additionally, the route service technician can swipe the QR code to log in to a different set of communications options and use the system to log the date the unit is being cleaned, etc.
- Further, the portable toilet business manager can use the AirVote system to track the locations of all their rental units currently on customers’ properties, the last date each unit was serviced, and many other kinds of information for management.
How Does AirVote Work?
Angelique said, “We like to play with QR codes as a way for businesses to communicate with their customers. The system started out with the user feedback function — the basic green, yellow, or red QR code.
The end user can comment on the condition of the portable restroom. By scanning the QR code, they connect directly into the service provider’s communication system and can report whatever they want straight to the vendor. For example, if there’s no toilet paper, the PRO receives the notification immediately and can respond right away. If the user is happy with the restroom’s condition, they’re also prompted to leave a positive review on social media for the operator.”
Dmitri added, “The rental operator can also see the exact location of the feedback. They can use the report to upsell to the customer who is providing the rental units for the end users. They can also use the AirVote QR code system on rental dumpsters. The map feature offers a variety of other operational benefits too, from service tracking to asset management.
For example, at the San Antonio Valero Open, the event coordinator team told the portable restroom provider that it was the first year they received zero calls about restroom facilities. Every issue went straight to the onsite team with the precise unit location, eliminating the need for staff triage.”
AirVote – Paradigm Shift in Portables and Related Services
Dmitri explained that AirVote was founded with the end user in mind. In AirVote’s model, users report their experience with a customer’s rental unit directly from inside the portable toilet, and that response is transmitted instantly to the company.
As a result, customers began to look beyond the basic customer-feedback function for additional information they could gather alongside user reactions. They started asking, for example, whether they could use AirVote to track services and whether drivers could confirm that a unit had been serviced.
This opened a range of new opportunities for business owners, several of which have turned out to be among the most valuable of all. The number of use cases has grown. Customers now use AirVote more broadly to log the services they deliver, track asset maintenance, and automatically collect information in the field.
AirVote does not position itself as a CRM competitor, even though it offers service-logging capabilities. The goal is for AirVote to integrate with customers’ CRM systems so that it can supply key field-level information from the service and activity logs it provides.
That broad stream of input can expand customers’ operational visibility, enhance quality-management programs, and significantly improve team responsiveness and overall efficiency.
Ideal Use Scenario for AirVote QR code System
Angelique encourages business owners who can benefit from AirVote as a tool for increasing customer satisfaction rates, rental asset management, service validation, and/or other purposes to look through some relevant use cases on the AirVote website. The ideal scenario she sees focuses on the actual users. For example:
They walk into the portable toilet unit, as they do every day, perhaps on the construction site where they work. They want to be in a space with humane conditions. They report the conditions they find, whether positive or negative.
When the end user reports something bad, the owner gets the picture from the user. That email becomes a very powerful upsell tool for the service provider in communicating the need for additional service or facilities. It puts the service provider ahead of the game.
They take the user feedback, with some negative stuff, to their customer. They may say, for example, “We hear the existing units are already out of toilet paper. Do you want us to put more toilets there?”
Angelique says, “Most of the time, customers tell us they are realizing very successful upselling with their AirVote real-time reports and data as the critical sales tool. It empowers the business owner to shine a light into that dark corner where such game-changing information has always been obscured until the introduction of AirVote.”
Unprecedented Advantages for Business Operators
The AirVote system gives businesses the competitive advantage of being equipped to fully enlighten their customers and prospects who are considering their rental services. Having assets and their associated reports logged by customers, their onsite users, service techs, inspectors, and various other parties showing up on the AirVote map, is what it takes to make it work.
A lot of restroom rental businesses also have handwashing and hand sanitizing stations, emergency shower trailers, grease traps, dumpsters, and other rental facilities. For an increasing number of operators, the barcode is becoming a common tool interfacing between the service provider and their customer, the end user of the AirVote technology.
Further, the operator can use the QR code to fulfill rental business management needs, such as:
- Viewing at a glance all their customers’ sites where the company’s portable toilets, grease traps, or dumpsters are currently located
- Checking the last date the units were serviced
- Checking compliance records
- Route planning
- Calculating the total of storage inventory and units in the field
- Employee performance reviews
- Health and safety compliance validations
- Upselling units or services
Replacing Phone Calls with Digital Comments on Quality
An important benefit of the AirVote digital customer contact alternative for portable toilet rental operators is that it finally offers administrators a way to reduce phone contacts and use the comments facilitated by the QR code instead for communications with end users, inspectors, and others about service or other quality issues.
For example, in the full-scope use case for grease trap service, a customer with a lot of restaurants in a region, like a chain of McDonald’s in Dallas or Des Moines, can see the up-to-the-minute record of the grease trap cleaning. Even local government inspectors can see the service history for each grease trap or other type of rental unit.
This system digitalizes a very low-tech niche — which has traditionally involved a clipboard and a phone. Today, using AirVote, the inspector can contact the small business owner or chain manager, and they can complete the same interaction remotely from their office that once had to be done face-to-face, onsite.
So, they don’t occupy the phone lines. It’s a much less time-intensive process for companies with numerous units. At the point of service, a driver can upload a picture, a manifest scan, etc., and anyone with platform access can see that activity and all needed documents.
AirVote Leadership Team – Plan for 2026 and Beyond
Dmitri notes, “We launched the platform out to the national market from our base in Austin, Texas, where we have our main registration for US operations. We also have an office in Europe, serving sanitation companies, restaurants, and airports. Especially in the sanitation industry, we haven’t found competition anywhere offering a similarly extensive digital platform of quality and asset management and services.
We have a small core team of corporate officers, management professionals, and administrative staff. For growth, we do a lot of outsourcing. Strategically, to maintain service quality as we continue to grow, we want to keep a small core team, vs. ballooning into a big corporation. This keeps the prices lower for business owners and helps us keep the direct communication with our customers.”
For information about AirVote, you can call (425) 652-7637, or visit air-vote.com, or talk with members of the AirVote leadership team at the WWETT event.