Business News

Are You Measuring Customer Satisfaction With Your Business?

Every day, businesses lose money because of dissatisfied customers. One poor service experience can actually cause 80% of customers to switch companies, according to a Zendesk Customer Experience Trends Report.  Because septic and sewer services are so valuable, it’s especially important to measure customer satisfaction. Today’s post will cover the most effective methods to measure …

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Driving Growth Through Customer-Centric Strategies: How To Provide Gold Star Customer Service

“We’re not competitor obsessed; we’re customer obsessed. We start with what the customer needs, and we work backwards.” – Jeff Bezos. Jeff Bezos recognized early in his entrepreneurial journey that customer experience was at the heart of every strong company. His understanding of the importance of giving customers what they needed enabled him to build …

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Cutting Costs Without Cutting Service Quality

Instinctively, many business owners rush directly to plans for raising revenues to increase profits. They bypass serious cost-cutting as just a notion that can’t really yield a meaningful margin increase. Many view cutting services as the only alternative that can reduce spending enough to widen their profit margin.